#11 — Quality and consistency. Content should be free of basic grammar mistakes and be delivered in a consistent tone of voice.
#12 — Delight. Content should be delightful to read, with surprises, winks, and levity (when appropriate). There’s nothing wrong with being fun at work and with your internal communications.
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I help comms professionals master mixternal (internal + external) communications, save hours weekly through AI-powered workflows, and improve executive comms.
